This warranty is extended to all authorized Riedell dealers and the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.
Return product, with a copy of the original proof of purchase, return authorization number and written description for why the product is being returned, using the following procedures:
All products manufactured by Riedell Shoes, Inc., including but not limited to Riedell® boots and skates, are warranted by Riedell Shoes, Inc. to be free from defects in material and workmanship, under normal and intended use for a period of 6 months from the date of retail purchase by the original end-use purchaser. Eclipse® blades shall be warranted by Riedell Shoes, Inc. to be free from defects in material and workmanship, under normal and intended use for a period of 12 months from the date of retail purchase by the original end-use purchaser.
This warranty does not cover product failure resulting from improper fit, accident, abuse, neglect or normal wear and tear, as determined by Riedell Shoes, Inc. Riedell Shoes, Inc. will not be responsible for the repair, replacement or consequential damage due to the above mentioned causes.
This warranty does not cover post sale service costs, including but not limited to plate mounting and bearing installation.
All rental products manufactured by Riedell Shoes, Inc. are excluded from this warranty and covered under a separate policy.
During the warranty coverage period, Riedell Shoes, Inc. will, at our sole option, repair or replace any products determined to be defective under normal usage. All repaired or replaced products under this policy shall be returned to the original end-use purchaser or the authorized Riedell dealer at the expense of Riedell Shoes, Inc.
Products returned that are not found to be defective can still be repaired under the terms of Riedell's Repair policies. All freight expenses for such products, repairs, and/or post-sale services shall be the responsibility of the sender.
Any Riedell-branded products outside of their warranty coverage can be shipped to Riedell for repair. To inquire whether or not your products can be repaired, please call 1-800-698-6893 or email email@example.com. Once it has been confirmed that your products are eligible for repair, simply fill out the Repair Request Form below and include the completed form with your shipment. All products set for repair need to be sent to:
Once our repair staff receives and examines your product, a team member will contact you to discuss the restoration and pricing options. All repair expenses will be collected prior to the work being done on the products. Freight costs to and from Riedell, as well as insurance or other miscellaneous fees or taxes associated with the shipping process, are the sole responsibility of the customer.
Repair Request Form (PDF)
Repair Price List (PDF)
If you have any questions regarding this warranty policy please reach out us at: